Stay Better

Airbnb Welcome Book

Airbnb welcome book

A mobile welcome book guests open in one tap — no app download, no PDF, no scrolling through old messages for the door code.

Branded, browser-based. Free 14-day trial, no credit card.

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A starting point for your guide

Airbnb welcome book example: arrival, WiFi and checkout

Put the details a tired guest needs first. Adapt this example to your property, then keep the instructions in your hosted guide so you can update them between stays.

Fictional example

Welcome to Cedar Cottage

Cedar Cottage is made up. Bracketed text is a placeholder, not a working code, password or contact detail. Replace the example instructions before sharing your own guide.

Arriving at the cottage

Check-in starts at 3pm. Park in the space marked Cedar Cottage beside the blue gate. Follow the stone path to the front door. Your entry code is [your stay's code]. If you cannot get in, contact [host contact].

Connecting to WiFi

Choose the network CedarCottage-Guest and enter [guest WiFi password]. The router is on the lower shelf below the TV. If you cannot connect, contact [host contact] and tell us which device you are using.

Before you leave

Checkout is by 11am. Leave used towels in the bathroom basket, switch off the lights and close the windows. Pull the front door shut and check that it has locked. We will take care of the rest.

Airbnb's house manual or a separate hosted guide?

Airbnb's built-in house manual

Airbnb lets you add day-to-day instructions to your listing's house manual, such as how to use the hot water or find extra blankets. Guests with a confirmed reservation can read it in Airbnb. If that covers your needs, it is a place to start.

Read Airbnb's house manual instructions

StayBetter's hosted welcome book

Use StayBetter when you want a branded browser guide you can share across your vacation rental bookings, with your property instructions, local recommendations and a built-in AI concierge.

You share a stable manager link in your guest communications. Guests confirm the phone number on their reservation plus their check-in date. A unique direct stay link skips that lookup. Guests need no app download or account.

Build my welcome bookSee a live guest guide

For your next guest arrival

Most welcome books still feel improvised

Attachments are easy to ignore

PDF welcome books are often too long, too static, or buried in inboxes once the guest is traveling.

Message threads bury the basics

Guests still scroll through Airbnb messages for the lock code, WiFi password, and checkout details.

Printed books do not travel

Paper welcome books help only after arrival and cannot solve pre-arrival questions or last-minute updates.

Inside your guest guide

A welcome book that feels easier for both sides

Share one clean link

Use one stable guide link in your guest communications instead of reassembling the same instructions for every booking.

Keep access private

Guests open the guide using reservation details or a direct stay link, so the guide is easier to share without turning it fully public.

Make it feel like your property

Brand the guide with your own logo, colors, and style so the welcome experience feels more polished than a generic file.

During the stay

Better than a binder, better than a copied message

Arrival details stay current

Update check-in notes, parking details, and house reminders once instead of chasing them across old templates.

Guests get the essentials fast

WiFi, rules, property tips, and local picks stay grouped together on one guest-facing page.

Questions do not have to land on you

The built-in concierge can answer common stay questions directly from the guide content when guests need help.

Why Not PDF, App, Or Binder?

Use a guide guests can open and trust

The point of a welcome book is clarity. If it still depends on downloads, attachments, or message archaeology, it is not doing enough work for you.

PDF attachment

Harder to update, awkward on mobile, and easy for guests to ignore once travel starts.

Guest app

Adds download friction when guests really just need the stay details fast in their browser.

Paper binder

Only helps after arrival and creates another manual system to keep current across properties.

Stay Better

A mobile welcome book guests open in one tap — no app download, no PDF, no scrolling through old messages for the door code.

Ready to skip the next round of guest questions?

Publish your first guide free. No credit card, no app download for guests.

Build My Welcome BookSee a live guide

FAQ

Questions about Airbnb welcome book

Is this only for Airbnb?

No. The same digital welcome book works for Airbnb stays and other vacation rental reservations, but the page is written for hosts who think in Airbnb terms first.

What should an Airbnb welcome book include?

The highest-value sections are check-in, WiFi, parking, house rules, emergency contacts, appliance instructions, and a short list of local recommendations.

Can guests use it before arrival?

Yes. Guests can access the welcome book before they reach the property, which makes arrival smoother and reduces last-minute questions.

How much does it cost?

Stay Better is free for 14 days with up to 3 active properties — no credit card required. After the trial, it is $3 per active property per month (or $30 per year), and you only pay for properties you keep live.

Can I cancel anytime?

Yes. Billing is per active property, so you can pause or cancel a property at any time and stop being billed for it.

Create an Airbnb welcome book guests will actually use

Start with one property, publish a guide guests can open on any phone, and stop rebuilding your welcome instructions around every booking.

Build My Welcome BookSee a live guide

Explore More

More ways to help your guests

View FAQ

Hosts and property managers

Vacation rental welcome book

Create hosted welcome-book software for check-in details, house rules, local tips, and the guest questions you answer every week.

vacation rental welcome book

Hosts with operational friction

Vacation rental house manual

One mobile manual that replaces the binder, the printout, and the arrival-day texts — easier to update, easier for guests to actually find when they need it.

vacation rental house manual

Hosts and PMs with heavy guest support load

AI guest concierge for vacation rentals

Guests ask about their stay inside your guide. The concierge is designed to use your guide content and show source citations.

AI guest concierge for vacation rentals