Answers for hosts evaluating digital guest guide software

What is a digital guest guide?

A digital guest guide is a mobile-friendly page that gives guests the key details for their stay in one place, including check-in instructions, WiFi, house rules, property tips, and local recommendations.

Related: Digital guest guide for vacation rentals

What information is included?

A strong guest guide should include check-in and check-out instructions, WiFi credentials, parking details, house rules, appliance instructions, emergency contacts, and a short list of local recommendations that guests can use right away.

Related: Vacation rental house manual

Why use a digital guest guide?

A digital guest guide is easier to update, easier to open on a phone, and easier to reuse across every booking than a static PDF. Hosts can keep guest information private while still sharing a polished, branded experience.

Related: Airbnb welcome book

Who is Stay Better built for?

Stay Better is built for vacation rental hosts and property managers who want a simple way to share guest information without sending long text messages or separate documents.

Related: Guest guide software for property managers

Can guests use the guide without downloading an app?

Yes. Guests open the guide in their browser from a host link. Depending on how you share access, they either confirm the phone number on the reservation plus the check-in date or open a unique direct stay link. There is no app install and no guest account required.

Related: Airbnb welcome book, Digital guest guide for vacation rentals

How does a digital guest guide help reviews?

Guests have fewer avoidable questions and feel more prepared when the important details are easy to find. That usually leads to smoother stays, fewer support messages, and better reviews.

When can I download StayBetter for iPhone?

The iPhone companion is coming soon. It is not available to download from the App Store yet. You can already create your account, set up a property, and build your guest guide on the web.

How does the iPhone companion work with my web account?

The companion uses your StayBetter account and existing properties. It focuses on capturing and reviewing guest instructions at the property, while the web app handles setup and management. Published instructions appear in your existing guest guide. Publishing requires eligible access on your StayBetter account.

Can I save an instruction without publishing it?

Yes. Unfinished drafts and their photos are saved on that phone so you can return to them later. They are not shared with guests or synced to your other devices. Publishing and optional AI writing help require an internet connection. Only the text you choose to submit is sent for AI drafting, after your consent.

What is the Guest Concierge?

The Guest Concierge is an AI-powered assistant built into eligible reservation guides, including lookup and direct-link access. Guests tap "Ask about this stay" and get instant answers about WiFi, parking, check-in, house rules, and more, drawn directly from the information you put in your guide. It includes source citations so guests can see exactly where the answer came from.

Related: AI guest concierge for vacation rentals

Does the AI concierge share private information?

The concierge is designed to answer from the content you add to your guest guide and cite the relevant sections. AI answers can be wrong; guests should check the cited instructions and contact you if an answer is unclear. Any guest who can access the stay guide can receive answers based on that guide content, including door codes, WiFi details, and any additional concierge context you choose to provide.